Nonverbal Communication Communication-Impacts on Small Business Research Paper

Nonverbal Communication Communication-Impacts on Small Business - Research Paper Example Words can have no or insignificant effect if they are not supported by nonverbal communication. By learning how to interpret the nonverbal communication and practicing the tactics, the business would not only create good communicators but also be having good businesspersons, which is essential for a business to reach its goals. People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, intergroup, intragroup, organizational, or external levels. Non-verbal communication consists of all the messages other than words that are used in communication. In oral communication, these symbolic messages are transferred by means of intonation, the tone of voice, vocally produced noises, body posture, body gestures, facial expressions or pauses. Small business owners should possess the ability to read the many nonverbal cues employees, customers, and suppliers may communicate. If you observe gestures, facial expressions, tone variation, etc., the probability of effective communications is significantly increased. This breakdown indicates that effective nonverbal communication skills are essential. ... There is nothing worse than delivering a speech about how well your organization is doing while at the same time, shrugging, frowning and turning away from the audience. You would be sending mixed messages and based on the above scale no one in the audience will believe that the company is actually performing well. Effective communication is the combined harmony of verbal and nonverbal actions. Nonverbal communication consists of body movement, facial expressions, and eye movement. Body Movement indicates attitude, conveys feelings serves as illustrators and regulators. Illustrators are nonverbal movements that accompany and illustrate verbal communication. Regulators are nonverbal cues that monitor or control the speaking of another individual. While listening to a person you nod your head to indicate that you understand and are in agreement with the speaker. You look away or yawn to indicate that you are bored or would like for the speaker to stop talking. You frown or raise your eyebrows to indicate to the speaker that you either don't believe they are that you don't understand. Non-verbal behavior predates verbal communication because of individuals, since birth, rely first on non-verbal means to express themselves. This innate character of non-verbal behavior is important in communication. Even before a sentence is uttered, the hearer observes the body gestures and facial expressions of the speaker, trying to make sense of these symbolic messages. They seem to be trustable because they are mostly unconscious and part of every-day behavior. People assume that non-verbal actions do not lie and therefore they tend to believe the non-verbal message when a verbal message contradicts it. Â